FAQs
Have questions? We have answers.
Orders
Need help with your order? Find answers to the most common questions here.
How do I choose the right size for my pet?
How do I choose the right size for my pet?
You can refer to our Size Guide page for detailed sizing information. If you're unsure, feel free to contact us — we’re happy to help!
Can I cancel or change my order?
Can I cancel or change my order?
We process orders quickly, but if you reach out within a few hours of placing it, we may be able to help cancel or modify your order. Please email us at support@woomah.com as soon as possible.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to check the order status anytime.
You can also check your order status anytime by clicking the chat icon on our website and selecting "Track My Order." Our chatbot will help you find the latest updates.
Returns
We’re here to make returns and exchanges simple and stress-free.
What is your return policy?
What is your return policy?
We want you (and your pet!) to be happy with your purchase. We accept returns within 30 days of delivery on unused items in original condition, with tags and packaging intact.
Exchanges are free for up to 90 days.
For full details, please read our Refund Policy page.
How can I start a return?
How can I start a return?
To start a return, please email us at support@woomah.com with your order number and reason for return. We will provide you with a prepaid return shipping label and detailed instructions.
For more information, please read our Refund Policy page.