Return Window

You have 30 days from the delivery date, as indicated by the carrier's tracking information, to request a return.

Return Conditions
To be eligible for a return, your item must be:

• In the same condition as when you received it

• Unworn or unused

• With all original tags

• In its original packaging
  You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@woomah.com.

Returns sent without prior authorization will not be accepted.

Returns Due to Size, Style, Quality Preference, or Change of Mind

If you would like to return an item because the size does not fit, you prefer a different size or color, you do not like the style or quality, or you have otherwise changed your mind, the return will be treated as a customer preference return.

Please follow these steps:

1. 1. Contact us at support@woomah.com within 30 days of receiving your order to request a return.
   2. Once your return is approved, we will provide you with a return shipping label and return instructions.
   3. Send the original item back to us in its original, unused condition with all tags and original packaging.
   4. Once the return is approved after inspection, we will issue a refund to your original payment method, less the return shipping cost and a 5% administrative fee.

Original shipping charges are non-refundable.

Size or Product Exchanges

If you need a different size, color, or another product, we do not process a direct one-for-one exchange.

Please return the original item following the return process above and place a new order for the size, color, or product you would like instead.

For exchanges requested due to size, color, style, quality preference, or other personal preference:

• • You are responsible for the return shipping cost.
  • The original item must be received and pass our return inspection before a refund is issued.
  • The return shipping cost and a 5% administrative fee will be deducted from your refund.
  • Original shipping charges are non-refundable.
  • Your replacement item must be purchased by placing a new order.

This allows you to order the replacement item immediately without waiting for the original return to be processed.

Any original shipping charges are non-refundable.

 

Returns Due to Our Error, Defective, or Damaged Items

If you received the wrong item, or your product arrived defective or damaged, please contact us at support@woomah.com as soon as possible.

If we confirm that the return is due to our error or a qualifying product defect or damage, we will cover the return shipping cost, and the customer preference return deductions described above will not apply.

Non-Returnable Items

We do not accept returns on:

• • Items that have been used or show signs of wear (for example, chewed leashes or scratched bowls)
  • Final sale items

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Applicable return shipping costs and the 5% administrative fee will be deducted from customer-preference returns as described above.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at support@woomah.com.